Building Trust with your Customers

Published February 8, 2013

One of the most critical aspects when running a business is to gain the trust of your customers. Without trust, you’ll never close on a single sale. Without trust, your customer will not have confidence in your ability to deliver a high quality product or experience. Without trust, they will simply move on and do their shopping elsewhere.

Fortunately, there are numerous strategies that you can use in order satisfy most of their concerns. One such way is to be open and not be anonymous. Put a face your name and tell people who you are and what you do and why you do it. Be accessible for questions and feedback, and then be timely and honest once you receive it.

Another strategy is to formulate and then clearly display a return policy for your customers. Give them the confidence that you’ll not only stand behind your product, but also fix it if something ever goes wrong. This essentially becomes their insurance policy when doing business with you.

Lastly, proudly display positive feedback from your past customers. Seek out reviews and testimonials ranging from the overall quality of your delivered product to the timeliness of their order. Let your customers speak on your behalf.

(3) Comments

Bonnie's Handmade Crafts

February 8, 2013

Please checkout my page on Facebook! I have been sewing and crafting for many years and am a perfectionist when it comes to my work. I will customize your order if you want something different. I am an honest crafter and will strive to make you happy.

Kelly's Kreations

February 9, 2013

Turning a passion into a business. How much better does it get? Will make custom sizes and color creations for you.

Therp Sajik

February 12, 2013

Thanks for checking out Articents! With over 1,900 items in stock in my warehouse, check back as the Vintage section of Articents continues to grow! While you are here, peruse and grab a very cool handmade item to go with that old vintage item you collect!! Let me know how I can help you find the right vintage item!